Frequently Asked Questions

• Why is there a need to outsource work?
• Which industry is leading the outsourcing operations?
• Where is the offshore work going?
• Which country is leading BPO?
• What is the growth potential of BPO in India?  
• What is our modus operandi?
• What is our outsourcing concept?
• Our outsourcing prices for ODD jobs.
• What are the benefits in outsourcing your work to us?
• How do I get some Answers Right Now ?

Question: Why is there a need to outsource work?
Answer: Major portion of the work is being outsourced to third world countries because of the following reasons.

• The boom in information technology, the advancement of internet, voice over IP and enterprise applications have made it easier for the companies to hire, manage and co-ordinate their work at very lower prices.
• Availability of skilled and educated labor enhances the quality of output which global businesses are looking at.
• The cut throat market competition has persuaded the organizations to follow the suit of the competitors i.e. lowering cost to expand profits.
• Global economic downturn is another reason why companies are more focused on improving their return on IT investments and closely managing IT spending.

Question: Which industry is leading the outsourcing operations?
Answer: Information technology constitutes about 28% of the total jobs being outsourced. IT financial services are emerging as leading industry in offshoring operations. Other services like insurance and investment banking are also talked about.

Question: Where is the offshore work going?
Answer: The five countries that are emerging as out sourcing leaders are India, the Philippines, Canada, Ireland, and Russia .Philippines, Russia, and India are the lower-cost alternatives.

Question: Which country is leading BPO?
Answer: India is the leader in BPO services. It has a pool of talented and educated professionals suited for quality output.

Education system in India produces 200,000-250,000 engineering and computer science graduates and more than 2 million other graduates who have a good command on spoken English. According to a NASSCOM-McKinsey report, India's (BPO) industry is expected to grow to more than $21 billion by 2008. Revenues from the export of India's BPO services could increase from 19% in 2002 to 27% by 2008, as a proportion of the total revenues from export of IT services from India.

The Indian government has exempted IT service companies from tax for 10 years in 2000. Due to this, the effective tax rate for most of these companies was reduced from the normal 36%-plus to around 15% currently. For export-oriented firms this rate effectively is 0%. However, the net tax rate should rise through 2009 as these breaks expire. This rise should be steep since most of these breaks expire in 2008-09.

Question: What is the growth potential of BPO in India?
Answer: Over the past decade, India has emerged as a preferred location for organizations planning to outsource a variety of services ranging from call centers and other customer interaction services, insurance claims processing, payroll processing, medical transcription, electronic CRM, and supply chain management (SCM), to back-office operations such as accounting, data processing, and data mining.



Question: What is our modus operandi?
Answer: We follow the steps mentioned below for delivering the work to the clients.

1. Outlining Clients requirement
2. Estimating No. of Seats required
3. Quality and expertise of Candidates Required.
4. Freezing the variables on which the Candidates are selected.
5. At this stage clients transfer the Setup and advance payment into the company’s account.
6. Choosing and evaluating candidate Profiles, conducting initial interviews and sending the selected profiles for Client to approve.
7. Client approves the candidates.
8. Clients send us the training format and we train the candidates as per the requirement.
9. We monitor and check quality of the business operation for about a week.
10. Clients send us the monthly bill.
11. The candidate hits the floor independently executing the job.
12. Based on the company policies the candidates do reporting.
13. The work is delivered to the client on continuous basis.

Question: What is our outsourcing concept?
Answer: Our BPO concept can be differentiated from others by the fact that we charge on monthly basis rather than charging the client on hourly basis or per seat basis. Another point of difference lies in our transparency in pricing.



Question: What are the benefits in outsourcing your work to us?
Answer: The top 10 reasons to outsource your work to us are as follows.

1. We are known people in-market and fully committed to your interests.
2. We have a better knowledge of the competitive environment here in India and competitor pricing practices.
3. Pre-Sales and Post-Sales Support.
4. Our understanding of the market is deeper because we are familiar with the culture and language.
5. Our Team’s Knowledge of the sales and distribution networks is backed by many years of market experience.
6. We can offer value-added services such as after-sales service for your product and services.
7. Recommending experienced legal experts.
8. Networking with other companies.
9. Introducing you to major accounting firms.
10. Making a pathway for shipment of your products.

Question: What are outsourcing prices for ODD jobs?
Answer:  Our IT Out Sourcing pricing is fixed (the details could be found here). The prices can be different for each ODD job. Once we receive your job description for ODD Jobs, we would quote the price depending upon the difficulty of the task.

Question: How do I get some Answers Right Now ?
Answer: You can write to us at by submitting your query online or send us an eMail at sales@newwayoffice.com, and we would get back to you within 24 hours.

You could also call our office at +91-11-4244 8288, our office timings are 1000 Hours to – 1830 Hours India Standard Time.

You could also speak to Mr. Rajjesh Mittal on his GSM No. +91-98183 06326  (irrespective of the time)